Returns & Refunds:
We offer all our Customer's a 30-day money-back guarantee on all our NON-OPEN BOX returns less s/h and any tranaction fees.
If you are not satisfied with your item, you can return it for a refund.
Transaction fees include but not limited to Credit Card charges, paypal fees, cod fees.
ALL NON-DEFECTIVE OPEN BOX RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE
and such returns will be for store credit or refund at DigitalWorld\s sole discretion
within 30 days of original invoice date.
Check Your Return:
ALL products being returned must be 100% complete and must be packaged in it's ORIGINAL PACKAGING.
All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other
accessories and documentation must be included in the original packaging,
as provided by the manufacturer. A return will not be processed, or a restocking fee may be
charged in the event ANY item(s) included in the original shipment to you is not present in
the returned package.
Items sent for return consideration will be immediately denied and DigitalWorld's return policy
will NOT BE HONORED in the event that a return shipment is received by us improperly packaged,
altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.
Any discrepancies including, but not
limited to, the following list will result in the package being returned to the customer
and credit or replacement will NOT be issued.
If you wish to return a product for a replacement or refund, contact us via email at: rma@digitalworld.tv . Someone will then contact you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). You will need to have this special number before shipping your product back to us. Some restrictions may apply but we will notify you.
The following criteria will be followed in rejecting returns and refusing credit:
- Products where the SERIAL NUMBER does not match SERIAL NUMBER on package or invoice
(DigitalWorld maintains serial number tracking)
- Products which are improperly packaged
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed (UL listing, capacity, brand name)
- Products or packages with barcode label removed
- DAMAGE: Cracked components or damage to any circuit boards
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
Ship And Insure Your Return:
We STRONGLY recommend that you FULLY insure the package you are returning.
THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit.
We suggest that you use a "traceable carrier" that can provide you with "proof of delivery".
DigitalWorld.tv shall not be responsible for items returned that are lost or damaged in transit.
Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable.
In the event that the product you are returning does NOT meet the require-ments described in this document,
we will photograph the merchandise and packaging and prepare a detailed summary of our determination to refuse the return.
The merchandise will then be returned to you.
|
